Commitment to protecting your privacy is at the forefront of everything we do. As a part of our dedication to providing exceptional customer service, we believe in being transparent about the information we collect about you, how we collect it, and what we do with it.

Privacy Statement

Our privacy policy is designed to ensure that you receive the best possible service from us while having the peace of mind that your personal data is being treated with the utmost care and respect. Whether you are a home or business customer, we pledge to always deliver a service that you can trust.

Why do we collect personal information?

The information we collect is solely intended to help us provide you with the products or services that you have chosen from us. We may also collect information to ensure that we are delivering quality products and services that meet the needs of our customers, develop new products and services, manage the quality and functioning of our business, and comply with our legal obligations.

What information do we collect?

We collect personal information about all of our customers and it includes:

  • Ensure that we are delivering quality products and/or services that meet the needs of our customers.
  • Your name
  • Address
  • Date of birth
  • Gender
  • Occupation
  • Location
  • Contact details
  • Payment details
  • Financial information

How do we collect your information?

Directly from You

We obtain most of the personal information listed above directly from you. This occurs when you complete an online form or interact with one of our team members to place an order or make an inquiry. It is important to note that failure to provide personal information may result in our inability to provide you with the expected service or product.

Furthermore, when you are an active Aconnect customer, we may collect your personal information upon payment of your bill or purchase of our products.


Through the use of cookies and other digital identifiers, we gather information from your online activity that helps us manage our business and better understand our customer base. We employ cookies on our website to gain insights into how visitors use our website, enabling us to identify areas of improvement. Additionally, we use cookies to collect data such as the number of visitors to our website, as well as the pages that were most frequented. In some cases, we may use cookies to determine the most relevant advertisements for our existing and prospective customers.

Please be informed that you can choose to clear cookies from your device's browsing history at any time, and you can also disable them by modifying the security settings on your web browser.

From other People or Companies.

There are some cases where we may collect personal information about you from other people or organizations.

Some examples where this might occur include:

  • To guarantee that we are delivering high-quality products and/or services that are aligned with the needs of our customers.
  • For individuals under 18, we may gather your personal information from a parent or guardian.
  • For individuals who purchase or use our business products, we may obtain personal information from their employ
  • In specific situations, we may acquire your personal information from other companies if it is not feasible for you to do so on your own.

In all cases, we will communicate clearly with you regarding the collection of your personal information, including its source and intended use.

Your Credit Information

We will gather information when you apply for one of our home or business services so that we can evaluate your credit status. When you apply for certain goods, we utilize your personal information to evaluate your credit position. For instance, we often do a credit evaluation before accepting an application for a service that will be invoiced every month.

To obtain a credit report, we may need to know details about your job history, past credit inquiries, and any past debt collection cases, along with the resolution of such cases. We utilize this data to ensure that any deal we sign will make sense for both of us. We will always notify you before requesting a credit report, and we won't request one if you are under 18 years of age.

Once you register with Aconnect, we will securely store your credit information. We may need to refer to this information again in the future to manage your credit and ensure that the services we provide are suitable for your specific circumstances.

We will give your credit information to customer service partners as necessary to assist in managing your services when we collaborate with them. Any information we have on you that is related to your credit is always available to you. Additionally, at any time you can ask for it to be fixed or file a complaint if necessary. In case any changes are made, we will inform the parties with whom we have shared your credit information.


Federal law requires us to retain a record of your metadata for a period of two years. Names, addresses, credit card details, IP addresses, download and upload volumes, communication source and destination, and device locations are just a few examples of the data that could be stored. Visit for further details on metadata laws.

What do we do with your information?

We highly value your privacy and we want you to know that we respect your right to communicate freely without any monitoring or review of your calls. Our commitment to you is that we will not monitor, review, disseminate, or use any of your data or communication unless you have requested technical support or violated our Terms of Service.

However, we are obligated to comply with Australian law, which requires us to provide access to your personal information in certain circumstances. In such cases, we must cooperate with law enforcement agencies in situations of unlawful activity or serious misconduct. If we receive an access request or warrant authorized by Australian law, we are obliged to disclose personal information, including information about your phone calls and service usage.

We may also provide information to the Integrated Public Number Database, which is used for purposes such as telephone directories and emergency services.

We promise to protect your personal information and only share it with others if you have given us direct permission to do so.

Changes to our Privacy Policy

Our Privacy Policy is available on our website,, and we encourage you to read it at any time. Please note that Aconnect reserves the right to make changes to this Privacy Policy without prior notice.